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Accessibility Statement


Accessibility Statement

Statement regarding Accessibility

The Wiener Hofmusikkapelle aims to make its websites accessible in accordance with the Web Accessibility Act (WAA) as amended to implement Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (Official Journal L 327, 2.12.2016, p. 1).

This accessibility statement applies to the website

State of compatibility with the requirements

This website is partially compliant with compliance level AA of the "Web Accessibility Guidelines - WCAG 2.1" and with the applicable European Standard EN 301 549 V2.1.2 (2018-08) respectively, due to the following incompatibilities and exceptions.

Non-accessible content

The content listed below is not accessible for the following reasons:

Incompatibility with Web Accessibility Act (WAA) transposing Directive (EU) 2016/2102:

The seating plan of the Hofburg Chapel on the page is not available in barrier-free PDF format, but the information has been fully available in text form since the revision in August 2022. 

Update 02 August 2022: In July 2022, the page was revised. A complete alternative in text form was created for the information in the graphic seating plan, which, in addition to the price categories and seating areas, also provides additional information such as floor, viewing direction, view restriction or availability of wheelchair seating. 

Disproportionate burden:

There are (few) foreign language programme titles in the programme where the language change is not marked. This means that item 3.1.2 of the WCAG "Words and sections in other languages labelled" is only partially fulfilled. The labelling option in the programme titles (headings) is currently not technically possible in the content management system used and therefore represents a disproportionate burden.

The contents do not fall within the scope of the applicable legislation:

Third party content that is neither funded nor developed by, nor under the control of, the public body concerned is excluded from the policy. This concerns:
a) Ticket bookings are processed externally via the portal of The Wiener Hofmusikkapelle has no influence on the accessibility of the websites of this service provider.
b) Videos are hosted via the video platform Youtube. According to our tests, the video player should be easily accessible, the integration is fully operable with the keyboard. The videos provided on the media page are concert snippets without spoken text and without visual action. The requirement for an audio description is therefore not applicable. The content of the videos is described in the respective introduction.

Please contact with ticket reservation requests.

Creation of this Accessibility Statement

This statement was completed on 1 September 2020.

The assessment of the compatibility of the website with the WAA for the implementation of the requirements of Directive (EU) 2016/2102 was carried out by an accessibility analysis according to WCAG 2.1 compliance level AA by the external service provider Pixel Melange Ing. Jürgen Bartl [].
The last analysis period was December 2021/January 2022.

Individual page contents are regularly checked by the web editorial team when new contents are published.

This statement was updated on 21 January 2022 (complete accessibility analysis).

Update 02 August 2022: The area "seating plan and price categories" was checked again and the accessibility statement was updated to include the text alternative to the seating plan.

Feedback and contact information

The offers and services on this website are constantly being improved, updated and expanded. In the process, usability and accessibility are of great concern to us.

If you notice barriers that prevent you from using our website - problems not described in this statement, shortcomings in terms of compliance with accessibility requirements - please let us know by email.
We will check your request and contact you as soon as possible.

Please send all messages and suggestions to with the subject " Reporting an Accessibility Barrier in the website". Please describe the problem and provide us with the URL(s) of the affected website or document.

Wiener Hofmusikkapelle Office

Enforcement procedure

If you do not receive satisfactory answers from the above contact option, you can contact the Austrian Research Promotion Agency (FFG) by means of a complaint. The FFG accepts complaints electronically via the contact form.

These complaints are examined by the FFG to determine whether they relate to violations of the requirements of the Web Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an institution associated with it.
If the complaint is justified, the FFG must issue recommendations for action to the federal government or the legal entities concerned and propose measures to correct the deficiencies.

Further information on the complaints procedure can be found at: